In accordance with the provisions of the General Data Protection Regulation (EU), by accepting this Privacy Policy you give your informed, express, free and unequivocal consent for the personal data you provide through the elefant.com website to be used to contact you and to solve your request for an appointment or the questions you ask us in the contact form.
It is reported that the identifying data of ELEFANT RECORDS are:
- Company name is: ELEFANT RECORDS S.L.
- Commercial name: ELEFANT RECORDS
- VAT number: ES-B-80549892
- Registered office is located at C/ Doctor Palacios Carvajal Nº1, 28250 Torrelodones – Madrid
- Business activity is: Record company
- Responsible: Luis Calvo Soler
- Contact e-mail: elefantsales@elefant.com
All of the above is duly registered with the Spanish Data Protection Agency and RESPONSABLE guarantees that the security measures, both organisational and technical, required by the RGPD have been applied.
This Privacy Policy shall be valid only for personal data obtained on the elefant.com website, and shall not be applicable to information collected by third parties on other websites, even if these are linked to the Website.
This demonstrates our commitment to maintain and guarantee commercial relations in a secure manner through the protection of personal data and guaranteeing the right to privacy of each of our website´s users.
Personal data collected and its purpose
Personal data is identified as the information relating to an individual that you provide when you visit our website, make an enquiry via the “contact form” or ask us to become a member of the community of ELEFANT distributors.
In “Contact form“: We collect personal information that is only sent by e-mail to the person responsible for the website and with the intention of answering the user’s query.
In the case of the “Form to belong to the community of ELEFANT distributors“: more information is collected so that the user can access private data about the product, for specific rates and can benefit from the benefits of being an ELEFANT distributor.
Content subscription form: there are several forms to activate the subscription. The data provided will be used exclusively to send the Newsletter and keep you updated on news and special offers, exclusively for elefant.com subscribers.
Sales form: The data is also processed to manage the purchase of records or merchandising, including the management of the order, payment and all operations related to the contracting of the chosen service or product. This includes sending follow-up emails, replies, invoices, receipts, etc.
The following is collected:
- Identifying data: name, surname, company name.
- Contact data: postal address, e-mail address, telephone or mobile phone number.
- Contractual data: data on contractual transactions, VAT number.
On what legal basis are the personal data collected in the forms processed?
We process your personal data on the following legal bases:
- The user’s consent in relation to contact, subscription to content and the sending of commercial communications, via e-mail, cookies or messaging systems.
- The legitimate interest of the data controller to protect users of the ELEFANT website from abuse and fraud in the use of our services.
As stated in the regulations, the USER who makes contact is informed of the purpose for which their data is collected. The fields marked as mandatory fields are essential to carry out the purpose expressed.
Only the RESPONSIBLE will have access to your data, and under no circumstances will this data be given, shared, transferred or sold to any third party.
The acceptance of the privacy policy, by means of the established double opt-in procedure, will demand for all purposes the provision of EXPRESS AND UNQUALIFIED CONSENT of the USER to the processing of his/her personal data in the terms set out in this document, as well as to the international transfer of data that occurs, exclusively due to the physical location of the facilities of the service providers and data processors.
Time of conservation of personal data
Customer data: The period of conservation of personal data will vary depending on the service contracted by the Customer. In any case, it will be the minimum necessary, and may be kept for up to:
– 4 years: Law on Infringements and Penalties in the Social Order (obligations regarding affiliation, registrations, cancellations, contributions, payment of wages…); Arts. 66 et seq. Ley General Tributaria (accounting books…).
– 5 years: Art. 1964 of the Civil Code (personal actions without special time limit).
– 6 years: Art. 30 of the Commercial Code (accounting books, invoices…).
– 10 years: Art. 25 of the Law on the Prevention of Money Laundering and Terrorist Financing.
Subscriber data: From the time the user subscribes until they unsubscribe. They can unsubscribe from any newsletter thanks to an “unsubscribe” link.
Data of potential customers: the data will be kept in any case for the duration of the commercial relationship established and, once concluded, 2 years, unless the user requests its deletion beforehand.
Legitimation
Your consent allows us to process your data, which is required for you to be able to subscribe to the website.
Users may withdraw their consent at any time.
Accuracy and veracity of the data
Obviously, the USER is solely responsible for the truthfulness and accuracy of the data he/she submits, exempting ELEFANT RECORDS from any liability in this regard.
As a USER, you must guarantee the accuracy and authenticity of the personal data provided by providing complete and correct information in the various data collection forms.
What are your rights regarding the use of your personal data?
Any person has the right to obtain confirmation as to whether or not ELEFANT is processing personal data concerning them.
The persons concerned are entitled to:
– Request access to personal data relating to the data subject.
– Request their rectification or deletion.
– Request their erasure.
– Request restriction of processing.
– To object to the processing.
– Request the portability of the data.
If you have given your consent for a specific purpose, you have the right to withdraw the consent given at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
In case you feel that your rights concerning the protection of your personal data have been violated, especially when you have not obtained satisfaction in the exercise of your rights, you may lodge a complaint with the competent Data Protection Supervisory Authority via its website: https://www.aepd.es/es
To exercise these rights, you can write to elefantsales@elefant.com.
There is a form for exercising your rights, you can request it by email or, if you prefer, you can use the forms prepared by the Spanish Data Protection Agency or third parties.
These forms must be signed electronically or be accompanied by a photocopy of your ID card.
If someone represents you, they must attach a copy of their DNI, or it must be signed with their electronic signature.
The forms can be submitted in person, sent by letter or by mail to the address that appears at the beginning of this text.
Security measures
ELEFANT RECORDS informs you that it has implemented the necessary technical and organisational security measures to guarantee the security of your personal data and to avoid its alteration, loss and unauthorised processing and/or access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed, whether from human action or the physical or natural environment. All of the above is in accordance with the provisions of the RGPD.
RESPONSABLE has also established additional measures in order to reinforce the confidentiality and integrity of the information in its organisation. Continuously maintaining the supervision, control and evaluation of processes to ensure respect for data privacy.
Likewise, as you can see, the website has an SSL certificate which guarantees the security of your data.
Tools that will use your personal data
Many tools used on this website to manage data are contracted by third parties. To provide services strictly necessary for the development of the activity, ELEFANT RECORDS S.L. shares data with the following providers under their corresponding privacy conditions:
External service providers (e.g. payment processing services, order processing, analytics, marketing campaign management, website management, and email distribution and other similar service providers) so that they can perform business functions on behalf of ELEFANT RECORDS S.L.
The web development and maintenance company, or the hosting company, may have occasional access to this website. They have signed a contract for the provision of services that obliges them to maintain the same level of privacy that applies to the processing carried out on this website.
In order for elefant.com to function properly, it has contracted a series of services from third parties that are necessary for it to function properly:
- Hosting and web maintenance: no-minus.com – through the hosting services of RAIOLA NETWORKS SL (RAIOLA), more information on their privacy policy https://raiolanetworks.es/politica-de-privacidad/
- Domain: no-minus.com – through the domain services of SOLUCIONES CORPORATIVAS IP, S.L.(dondominio.com), more information on their privacy policy, https://www.dondominio.com/legal/5/politica-de-proteccion-de-datos-de-caracter-personal/
- Email marketing tool: Mailchimp – its privacy policy and GRPR: https://mailchimp.com/es/gdpr/
Secrecy and security of data acquired on the website
elefant.com undertakes to use and process the user’s personal data, respecting their confidentiality, in accordance with their purpose; as well as to comply with its obligation to store them and adapt all measures to avoid their alteration, loss, unauthorised processing or access, in accordance with the provisions of current data protection legislation.
(This website includes an SSL certificate. This is a security protocol that ensures that your data travels in an integral and secure manner; that is to say, the transmission of data between a server and the web user, and in feedback is totally encrypted).
elefant.com cannot guarantee the absolute impregnability of the Internet network, nor, therefore, the violation of data through fraudulent access by third parties.
With regard to the confidentiality of processing, ELEFANT RECORDS S.L. will ensure that any person who is authorised by ELEFANT RECORDS S.L. to process customer data (including its staff, collaborators and service providers) will be under an appropriate obligation of confidentiality (whether a contractual or legal duty).
When a security incident occurs, upon becoming aware of it, ELEFANT RECORDS S.L. shall notify the Client without undue delay and shall provide timely information related to the Security Incident as soon as it becomes known, or when reasonably requested by the Client.
Revocability
The consent given, both for the processing and for the transfer of the data of the interested parties, may be revoked at any time by notifying ELEFANT in the terms established in this Policy for the exercise of ARCO rights. This revocation shall in no case be retroactive.
Modification of the Privacy Policy
RESPONSABLE reserves the right to modify its Privacy Policy, according to its own criteria, motivated by a legislative, jurisprudential or doctrinal change of the Spanish Data Protection Agency.
Any modification of the Privacy Policy will be published at least ten days before its effective application. The use of RESPONSABLE after such changes will imply the acceptance of such changes.
Privacy policy for tracking sources used on this website: Google (Analytics).
The USER who intends to establish any technical link from his or her website to the elefant.com website must obtain prior written authorisation from RESPONSABLE. The establishment of the link does not imply in any case the existence of a relationship between elefant.com and the owner of the site where the link is established, nor the acceptance or approval by elefant.com of its contents or services.
elefant.com also studies the preferences of its users, their demographic characteristics, their traffic patterns, and other information as a whole in order to better understand who our audience is and what they need. Tracking our users’ preferences also helps us to show you the most relevant advertisements.
The USER and, in general, any natural or legal person, may establish a hyperlink or technical linking device (e.g. links or buttons) from their website to elefant.com (the “Hyperlink”). The establishment of the Hyperlink does not imply in any case the existence of a relationship between elefant.com and the owner of the site or web page where the Hyperlink is established, nor the acceptance or approval by elefant.com of its contents or services. In any case, elefant.com reserves the right to prohibit or disable any hyperlink to the Web site at any time.
Changes to this privacy policy
RESPONSABLE reserves the right to modify this policy to adapt it to new legislation or jurisprudence as well as to industry practices. In such cases, the Provider will announce on this page the changes introduced reasonably in advance of their implementation.